CUSTOMER CARE
We care about our customer community and value what we like to call our club members! Any concerns and/or feedback is appreciated and taken appropriately. Feel free to reach out to our team.
Have any questions or concerns?
We’re always ready to help!
Call us at
250-230-2933
or send us an email to:
RETURNS
We are sorry to hear you aren't satisfied with your product, we will handle it appropriately when informed.
FAQ
Where are you located?
A local Indigenous brand from Vancouver Island, BC Canada.
How do I return an item?
After reaching out to the team, they will give you instructions on how to ship back to us.
What is your returns policy?
You are qualified to return the product if it has not been worn up to 14 days after receiving.
How do I track my order?
After ordering you will get a confirmation email of your purchase and later on another email with your shipping details.
What are your delivery options?
When ordering on your own, you are able to get it delivered straight to your own address. Local pickups are available all over the island when ordering through myself (Aurellia).